F.A.Q

Thank ou read the F.A.Q before rent or buy a license

How is the procedure of purchasing / renting of the utility / games / API?

Thank you click here

I buy a license of utility/game/API and i received a ELS file zipped , but it show always than a evaluation version , why ?

You must import the ELS file in double click in since utility Total Commander or Microsoft Windows Explorer , in entering the password provided by mail and

click Install It and retype password and confirm OK.

I bought a license and when i double clicked in ELS file, i have a windows below

and where i click ?
 

The ELS extension file is not assigned , please import it since utility License Manager Sivaller in entering a good password

I bought a license and i don't know a password What do i do ?

The password is provided in the text file "xx.els.password" or "xx.els.password.txt"

The import license rented or purchased is OK , by against i have a dialog-box below , what do i ?

Select the good license and no the evaluation license , and if you wish a auto-select , thank you check the toggle "Remember selected for this product"

J'ai activer la selection automatique , mais je me suis tromper en selectionnant finalement la licence demo / evaluation ? Que faire ?

I have a automatic selection , but i select a wrong license which is a evaluation version ?

nothing is lost

Reset menu :

and you're act


I bought or rented a license and i can't run application using Sivaller API if don't attach since debugger (MSVC,DELPHI) , Why ?

-The license familly developper work only if your application is attached from a debugger



I bought a license , and it expire until one month and i had request for a life threzz years . Why ?

We have 15 days after for desist , after the delay a other license will be provided (vous sera envoyé par email)


I bought license and i can't run utility/game/API since virtual machine (guest machine) ou host machine ?

In utility purchasing , you had choose than your future license utility / games / API can run or not on a host machine or virtual.

que votre future licence de l'utilitaire/jeux/API puisse s'exécuter ou non sur une machine hote ou virtuelle.

I bought a license , and each run of Sivaller 's utility, i have a beellow splash with information a user , how do i remove ?



It's not possible to be removed, this splash show always for all license , exception a familly license commercial and enterprise



I bought a commercial license  (familly commercial) et i have a expiration date !!

 

We have 15 days after for desist , after the delay a other license will be provided (vous sera envoyé par email)


I bought / rented a customized license  and i don't agree

Sivaller preserve the information of functionality you have chosen , legal proof


I bought /rented a customized license , and i would have added the functionnality , how do i ?

It's not simple .
Add the functionality is possible but are billed the building license + supplement functionality and it's not possible to retrograde

I rented the utility/game/API and my license to be expired , i want to renewal license, how do i do ?

You must contact by mail Sivaller , explaining than you want renewal the license , the price will be decided under the life + bill a building a license

I bought /rented a license , i want to desist , how do i do ?

You have only 15 days for you desist

Thank you contact Sivaller and you will be refunded , and i must destroy the license,

Sivaller can revoke this license.


I moved out , and i have change address will be showed int the splash , how do i do ?

Thank you send a photocopy of proof of address, it is possible that there is verification.

For the moment the cost of generation license is not billed in this case.

I had a license with life limited and the Sivaller's utility/game/API signal me expired because my computer have wrong date , yet i have setted a good date , and thereof signal it me "expired license"

Restart the OS Microsoft Windows

I had a license with limited life , and my PC had troubleshooting time/date , how do i do ?

There is two solution :

_Change the stack of your mothercard

_Change the mothercard or computer


I have some questions about buying/renting a license and the functionality of each license


Do not hesitate to ask question NOSPAM.sivaller@gmail.com in removing NOSPAM