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F.A.Q |
Thank ou read the F.A.Q before rent or buy a license
How is the procedure of purchasing / renting of the utility / games / API?
Thank you click here
I buy a license of utility/game/API and i received a ELS file zipped , but it show always than a evaluation version , why ?
You must import the ELS file in double click in since utility Total Commander or Microsoft Windows Explorer , in entering the password provided by mail and
click Install It and retype password and confirm OK.
I bought a license and when i double clicked in ELS file, i have a windows below

and where i click ?
The ELS extension file is not assigned , please import it since utility License Manager Sivaller in entering a good password
I bought a license and i don't know a password What do i do ?
The password is provided in the text file "xx.els.password" or "xx.els.password.txt"

The import license rented or purchased is OK , by against i have a dialog-box below , what do i ?

Select the good license and no the evaluation license , and if you wish a auto-select , thank you check the toggle "Remember selected for this product"
J'ai activer la selection automatique , mais je me suis tromper en selectionnant finalement la licence demo / evaluation ? Que faire ?
I have a automatic selection , but i select a wrong license which is a evaluation version ?
nothing is lost
Reset menu :

and you're act
I bought or rented a license and i can't run application
using Sivaller API if don't attach since debugger (MSVC,DELPHI) , Why ?
-The license familly developper work only if your application is attached from a
debugger
I bought a license , and it expire until one month and i
had request for a life threzz years . Why ?
We have 15 days after for desist , after the delay a other license will be
provided (vous sera envoyé par email)
I bought license and i can't run utility/game/API since
virtual machine (guest machine) ou host machine ?
In utility purchasing , you had choose than your future license utility /
games / API can run or not on a host machine or virtual.
que votre future licence
de l'utilitaire/jeux/API puisse s'exécuter ou non sur une machine hote ou
virtuelle.
I bought a license , and each run of Sivaller 's utility,
i have a beellow splash with information a user , how do i remove ?

It's not possible to be removed, this splash show always for all license ,
exception a familly license commercial and enterprise
I bought a commercial license (familly commercial)
et i have a expiration date !!
We have 15 days after for desist , after the delay a other license will be provided (vous sera envoyé par email)
I bought / rented a customized license and i don't
agree
Sivaller preserve the information of functionality you have chosen , legal proof
I bought /rented a customized license , and i would have
added the functionnality , how do i ?
It's not simple .
Add the functionality is possible but are billed the building license +
supplement functionality and it's not possible to retrograde
I rented the utility/game/API and my license to be expired
, i want to renewal license, how do i do ?
You must contact by mail Sivaller , explaining than you want renewal the
license , the price will be decided under the life + bill a building a license
I bought /rented a license , i want to desist , how do i
do ?
You have only 15 days for you desist
Thank you contact Sivaller and you will be refunded , and i must destroy the license,
Sivaller can revoke this license.
I moved out , and i have change address will be showed int
the splash , how do i do ?
Thank you send a photocopy of proof of address, it is possible that there is
verification.
For the moment the cost of generation license is not billed in this case.
I had a license with life limited and the Sivaller's
utility/game/API signal me expired because my computer have wrong date , yet i
have setted a good date , and thereof signal it me "expired license"
Restart the OS Microsoft Windows
I had a license with limited life , and my PC had troubleshooting time/date ,
how do i do ?
There is two solution :
_Change the stack of your mothercard
_Change the mothercard or computer
I have some questions about buying/renting a license and the functionality of
each license
Do not hesitate to ask question NOSPAM.sivaller@gmail.com in removing NOSPAM